Privacy Policy

Verlain London ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why, and how we handle it, in line with UK data protection law (UK GDPR).

Information We Collect

When you browse our store or place an order, we may collect: your name, email address, postal address, phone number, and payment details (processed securely by our payment provider, never stored directly by us). We also automatically collect basic technical information such as your IP address and browsing behaviour on our site, via cookies.

How We Use Your Information

To process and fulfil your orders, including shipping and customer service
To send order confirmations and shipping updates
To respond to enquiries and provide support
To send marketing communications, only if you have opted in, and you can unsubscribe at any time
To improve our website and product offering

Sharing Your Information

We share information only where necessary: with our ecommerce platform (Shopify), payment processors, and delivery couriers, solely to fulfil your order. We do not sell your personal information to third parties.

Cookies

Our store uses cookies to keep your cart working correctly, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings.

Your Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.